01Information You Provide
We collect personal details you voluntarily submit through forms, inquiries, bookings, or communications, including: name, email address, phone number, property address (for inspection scheduling), business or organization name, and any other information you choose to provide.
02Automatically Collected Data
When you visit our website, certain technical and usage data may be collected automatically through analytics and monitoring tools, including IP address, browser type and version, device and operating system information, and pages viewed and time spent on the site.
03Cookies & Tracking
We may use cookies, pixels, and similar tracking technologies to enhance functionality, analyze usage, and improve user experience. You can control or disable cookies through your browser settings, though disabling cookies may affect certain site features or functionality.
04How We Use Information
Information collected is used to provide, schedule, and deliver mold inspection and testing services; communicate inspection results, reports, and follow-ups; respond to inquiries and quote requests; send appointment reminders and service-related notifications; send promotional or educational content (with your consent); improve our website and customer experience; monitor performance trends; and detect and prevent fraudulent activity. We only use your information for legitimate business purposes.
05Information Sharing
We do not sell or rent personal information. We may share information with third-party service providers who assist with operations such as hosting, analytics, customer management, scheduling, payment processing, and communication tools. These providers are authorized to use information only as necessary to perform services on our behalf and are required to protect it appropriately. We may also share results and reports with the certified third-party AIHA/NVLAP-accredited laboratory that processes samples on our behalf, strictly for the purpose of completing your testing. We may disclose information if required by law or to protect our legal rights.
06Data Protection & Security
We implement reasonable administrative, technical, and organizational safeguards to protect your information. However, no online system or data transmission method can be guaranteed to be completely secure, and we cannot ensure absolute security.
07Your Rights & Choices
Depending on your location, you may have the right to: request access to personal data we hold about you; request corrections or updates to your information; request deletion of your personal data; and opt out of marketing communications. To exercise these rights, contact us using the information below.
08Third-Party Websites
Our website may contain links to external websites not operated by Spore Shield. We are not responsible for the content, policies, or practices of third-party websites. We encourage you to review their privacy policies separately.
09Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and continued use of the website constitutes acceptance of the revised policy.
10Non-Sharing Clause
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, scheduling, and lab processing, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
11Opt-In & Consent
- You will only receive SMS messages from Spore Shield if you have explicitly opted in.
- We maintain timestamped records of all opt-in actions.
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.
12Opt-Out Instructions
- You can cancel SMS notifications at any time by replying "STOP".
- You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
- All opt-out requests are processed immediately.
13Message Frequency & Content
- Message frequency varies based on your interactions with Spore Shield.
- Messages will be directly related to the services you have requested (appointment confirmations, results notifications, follow-ups).
- We do not send promotional content without specific consent.
14Help & Support
Reply "HELP" for assistance or contact us at
info@sporeshield.com. Customer support is available during regular business hours.
15Carrier Information
- Standard message and data rates may apply.
- Carriers are not liable for delayed or undelivered messages.
- Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers.
16Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at the information provided in the box below.